Terms and Conditions

General

The following terms and conditions apply to all transactions on www.theatlanticshop.co.uk. Using this site indicates your acceptance of these terms and conditions. Placing an order indicates your acceptance and acknowledgement that the terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site. A version control date is located on the top right hand corner of this document. In the event of change to conditions, we shall deem your continued use of our website as acceptance of such changes. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to conditions, you must stop using the website immediately.

These terms and conditions do not affect your statutory rights. To order goods using this website, you must be at least 18 years of age and accept delivery within the United Kingdom.

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Third Party Links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

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Registration

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and you agree to notify us as soon as reasonably practicable of any changes to these details. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

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Product Information and Description of Goods

Product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. It is our intention that all information on the website should be as accurate and up to date as possible. SSE Retail Ltd cannot guarantee the reliability or the accuracy of the information contained within its pages. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.

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Price Information

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. All prices are inclusive of VAT @ 17.5%. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties. Prices may be subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct price and give you the opportunity to cancel the order. From time to time our prices may be different if you are directed to our site via a third party site. Prices / offers may differ from our Retail Shops.

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Payment Methods

Accepted methods of payment are: Visa, MasterCard and Maestro. You must provide us with the exact billing address and telephone number, that your credit / debit card provider / bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit / debit card has been received.

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Recycling - WEEE DTB Scheme

SSE Retail are a member of Government's WEEE DTB Scheme (Waste Electrical and Electronic Equipment Distributor Take Back). The simple way to find out if a new electrical item can be recycled is to look for the "crossed out wheelie bin" sign on either the item itself or its packaging - that means you shouldn't throw it away but instead make sure it's properly recycled. To find your nearest DFC (Designated Collection Facilities) please click this link www.recycle-more.co.uk

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Delivery

• Charges
  All prices on our website are exclusive of delivery charges. The delivery charge will be calculated and confirmed at the checkout. Delivery prices quoted are for a single delivery attempt to a UK address only. Additional delivery attempts will be charged at original value.
• Times
  Your delivery dates will be confirmed at the checkout or by telephone by one of our customer service representatives. We will endeavour to deliver goods within the times stated. On occasion goods are subject to availability and delay in delivery of goods is sometimes outwith our control (i.e. direct delivery from manufacturer / third party courier). Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If www.theatlanticshop.co.uk or our suppliers are temporarily out of stock, we will notify you of this position as soon as reasonably practicable. For delays of more than 30 days from the date of your order, you will have the right to cancel the order and we will refund any money paid by you for the goods.
• Risk
  On receipt of the goods to your specified address, you will be responsible for them. We will only deliver goods to the address on the order. It is your responsibility to unpack and check your goods before you sign for them.. If you discover any transit damage, shortages or incorrect goods please reject the delivery with the carrier and notify us within 24 hours of delivery. Ownership of goods will be transferred to yourself at the point of signature therefore any loss or damage shall be at your own risk from the time of receipted delivery.
• Claims
  If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 24 hours from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 24 hours from delivery. If we supplied you with a product other than ordered it is your responsibility to notify us of any incorrect goods supplied within 24 hours from delivery. www.theatlanticshop.co.uk will not accept liability for goods lost in transit unless we are notified within 24 hours from the expected delivery date.
  
  If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to you.

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Guarantees

Please retain your receipt as proof of purchase (guarantee). The order confirmation E-mail that you receive when you shop on the site will serve as the receipt for your purchase. All products supplied are covered by the terms and conditions of the manufacturers guarantee for a minimum period of 12 months, however, some appliances contain components that are guaranteed for periods longer than 12 months. If this is the case (details will be supplied with your appliance), the component will be free of charge during the period of guarantee, however, you will be charged for any labour required to install the component. A manufacturers guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels are not covered. This does not affect your statutory or common law rights.

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Hydrocare (Extended Warranty)

www.theatlanticshop.co.uk can offer you a simple worry-free after sales service to make sure that your major electrical appliances stay in working order without you having to face expensive repair bills!

HydroCare will take care of repair or replacement of functional parts, including all labour charges, should your appliance fail to operate as a result of breakdown.

HydroCare also gives you:

• New For Old For Life - No matter how old your appliance is, so long as you continue your protection, if it cannot be fixed - you will get a brand new appliance;
• Comprehensive Protection - If your appliance breaks down it gets repaired. If it is damaged by accident (protection begins when you buy the plan) it gets repaired. If it can't be repaired you get a brand new appliance;
• Up To 5 Years Protection - You can choose to protect your new purchase for either 3 or 5 years (including the manufacturer's guarantee). At the end of the initial period, you can normally renew the protection for the lifetime of the appliance;
• No Limit To The Number of Repairs - There are no limits to the number of repairs you can have under the plan;
• Qualified Repair Agents - No searching for qualified repairers. One telephone call will ensure you get the details of a qualified engineer. Plus, there are no bills to pay as the repair agents normally bill Domestic & General Services direct. For a full copy of Terms & Conditions Click Here

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Refunds and Exchanges

You have the right to cancel your order within 7 working days from the day after the day on which the goods were received. You must notify us by e-mail / in writing of your intention to cancel within 7 working days from the day after the day on which the goods were received. The following conditions apply:-

• Goods must be returned with the original packaging, “AS SOLD”, with all components and accessories.
• Goods must be complete and been taken adequate care of (i.e. if you have opened the box to examine the product it must have been done without damaging the product or packaging in any way).
• Any "FREE GIFTS" with the products must also be returned in good condition.
• We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Minidiscs, games and software. In addition, we will not accept return of goods which were of a special order to the customer's specification, or if, products with contract services that have been connected (i.e mobile phones).

Items should be returned to the following address :

Atlantic Shop

EC1

McNeil Drive

Eurocentral

Holytown

Motherwell

ML1 4YQ

You must organise the return the unwanted items at your own expense and risk. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery will be invoiced to you.

You will receive a refund equivalent to the full cost of the goods plus delivery charges (if not previously refunded).

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